Region - Educational Research and Reviews

Based on the domestic representative research of the complaint reporting handling office in common colleges and universities, this study analyzes the present situation of the petition work. At the same time, combined with our own work practice and thinking, the article believes that to do a good job of a complaint reporting in colleges and universities, we need to work from four aspects, including letters team construction, the mechanism improvement, the standard work procedures, and the network consciousness enhancement, constantly enhance the level of letters and visits office informatization, people-oriented, and pay attention to work methods.