Exploring New Pathways for Cultivating Talent in Cross-border E-commerce "Online Store Customer Service" Targeting ASEAN: A Research Report Based on Guangxi University of Foreign Languages

Journal: Modern Economics & Management Forum DOI: 10.32629/memf.v6i1.3548

Guanlin Liu, Xinyi Zeng, Xiaorong Li

Guangxi Logistics Vocational and Technical College, Guigang, Guangxi, China

Abstract

This investigative report, grounded in an in-depth study of Guangxi University of Foreign Languages (GUFL) conducted on November 24, 2024, provides a comprehensive and insightful analysis of the institution's philosophy, practical models, and remarkable achievements in cultivating cross-border talents for the Association of Southeast Asian Nations (ASEAN) region. Focusing on the research topic "A Case Study on ASEAN-Oriented Cross-Border E-Commerce ‘Online Store Customer Service’ Teaching," the research employs a variety of methodologies, including field visits, discussions, and data analysis, to systematically elucidate how GUFL effectively nurtures compound talents equipped with cross-border business acumen, ASEAN language proficiency, and intercultural communication skills. This is achieved through the establishment of a distinctive curriculum system, implementation of practical teaching methods, deepening of university-enterprise cooperation, and promotion of internationalization efforts.Furthermore, the report delves into the implications of these empirical practices for the instruction of “Online Store Customer Service” courses, offering rich practical materials and theoretical support for the aforementioned research topic. This study not only highlights GUFL's innovative approaches but also contributes to the broader exploration of new pathways in cross-border talent cultivation tailored to the ASEAN context.

Keywords

ASEAN-oriented; cross-border talents; talent cultivation; exploration of new pathways; investigative report

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Copyright © 2025 Guanlin Liu, Xinyi Zeng, Xiaorong Li

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