Research on Enhancing the Operational Quality Management of the East China Air Traffic Management Bureau

Journal: Modern Economics & Management Forum DOI: 10.32629/memf.v5i6.3188

Zizhou Guo

Jiangsu Air Control Sub-bureau, Nanjing 210000, Jiangsu, China

Abstract

Since the 2016 "10.11" incident at Shanghai Hongqiao Airport, global focus on air traffic controllers' quality has increased. As a crucial pillar of the aviation industry, air traffic control (ATC) ensures flight safety. However, with only 18,000 controllers in China by 2023, ATC development lags behind airlines, resulting in an inadequate quality evaluation system. This paper investigates the operational quality management of the East China Air Traffic Management Bureau. It assesses current management, identifies problems, and analyzes causes, proposing strategies to enhance operational quality based on these findings.

Keywords

air traffic control; quality management system; quality requirement elements

References

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