Nudge and Improvement of Quality in Public Service: Process and Enlightenment

Journal: Modern Economics & Management Forum DOI: 10.32629/memf.v1i2.173

Hongbin Lin

School of Humanities and Law, Northeastern University

Abstract

The improvement of quality in public service is an inevitable requirement during the development of public service practices. Public satisfaction is an important criterion to measure the quality of public service. The value rationality of public behavior is a significant factor that affects public satisfaction and governments’ credibility. In recent years, "nudge" theory in behavioral economics has received wide attention and application.

Keywords

nudge, quality of public service, behavior

References

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