Journal: Economics DOI: 10.32629/ej.v9i9.3639
Abstract
生成式人工智能进入企业工作场景以后,不一定会带来工作效率的提升。当技术成熟 度不够或者任务匹配程度不足的时候,员工可能在原有工作之外又增加了学习、检查 和修改等任务,这样就形成了新的工作负荷。基于此,本文根据工作要求与资源理论 、技术压力理论还有任务与技术匹配理论,结合一些企业实践和实证研究,分析人工 智能早期导入中的员工工作强化问题。研究发现,人工智能对绩效的影响要看技术、 任务与组织流程的匹配程度,所以企业应该从关注人工智能使用率转到关注实际工作 价值,通过试点应用、负荷评估和流程优化来提高人工智能应用成效。
Keywords
人工智能；组织行为；工作强化；技术压力；任务与技术匹配
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